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Policies
Returns
Customer satisfaction is our main goal at Wholesale Industrial Supplies so all returns will be handled on a case by case
basis. If for any reason you are unhappy with your order, or simply wish to return/exchange a product please contact us either by e-mail
or toll free at (800) 908-1986 as soon as possible. Note: All returns must be made within 30 days of date of delivery and be in the original Shipping box... Returns without the original packaging or past 30 days of date of delivery will not be accepted for return.
Floor machines, sheds, and vacuums are unfortunately not returnable and are handled by the manufactures warranty.
Purchase orders and Net-30 Terms
Wholesale Industrial Supplies does not extend net 30 terms to customers at this time. All orders must me placed by credit card, paypal, or by check or wire tranfer.
Safety & Privacy
Placing orders on the Wholesale Industrial Supplies website is extreamly safe. All checkout pages on our site are located on a secure socket layer (SSL) network with 128bit encryption so all personal data is kept safe.
In addition, all credit card and billing information is handled by VeriSign's secure online payment infrastructure.
Wholesale Industrial Supplies does not rent, sell, or distribute our customer list.
Shipping
We ship UPS Ground on all UPS shippable orders. Freight will be calculated immediately upon placing an item in your shopping cart.
Orders placed Mon - Fri before 12 noon PST normally ship same day and should arrive to you within 2-3 days or sooner.
Orders over $1800 receive free freight.
UPS Non-Shippable Items
Please be advised that some items at Wholesale Industrial Supplies are not UPS shippable due to either the size of the package or the chemical nature of the item(s).
In the event an item is not shippable via UPS, the nearest warehouse location will deliver to you via truck. There will be a $65 surcharge on such items, which will be
disclosed to you at the time the item is placed in your shopping cart.
For residential orders shipped by freight truck, normal delivery is to curbside only and not inside the home. If you need in-home delivery, in most cases the freight company
may assess additional charges. Customers are responsible for any such charges. Please contact Wholesale Industrial Supplies directly if you have special instructions for delivery, otherwise
special instructions should be signed and left in a conspicuous location at the place of delivery for the delivery driver. Customer is also responsible for additional charges in cases
of missed appointments or re-delivery.
It is very important that a correct phone number is provided for arranging freight delivery. Please be sure to include the most relevant phone number to contact you at the time you place your order.
International/Overseas Orders
Wholesale Industrial Supplies does not currently ship orders overseas or to Hawaii, Puerto Rico, Mexico, or Canada.
Note: Some items including hazardous materials and aerosol products cannot be shipped overseas do to regulations.
We have no problem shipping to a mail forwarding company that will in turn ship the goods overseas for you.
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